1. Acceptance of Terms
By accessing our website at hornbillhaulers.com, downloading our app, or using any of our services, you agree to be bound by these Terms & Conditions and our
Privacy Policy. If you do not agree, please do not use our platform or services.
2. About Hornbill Haulers
Hornbill Haulers is a technology platform that connects customers in Northeast India with KYC-verified service partners for:
- Packers & Movers — professional home and office shifting including packing, loading, transport, unloading, and installation.
- Cleaning Service — residential (1–5+ BHK) and commercial deep-cleaning, with subscription plans and add-ons.
- Rental Broker — verified property listings (apartments, PG, homestays, commercial spaces) connecting tenants and property owners.
- Moving + Cleaning Combo — both services booked together on the same day at a combined discount.
Hornbill Haulers does not directly employ service workers. All partners are independent and KYC-verified before receiving job assignments.
3. Bookings
All service bookings require a token advance payment at the time of confirmation:
- Packers & Movers: 10% of the total quoted price is collected as advance. The balance is payable on completion of the service.
- Cleaning Service: Advance amount shown at booking confirmation. Balance due on service completion.
- Combo Package: A single advance covers both services booked together.
Prices are auto-calculated based on distance, vehicle type, floor level, item list, BHK or sq ft, and selected add-ons. The quoted price is final unless additional services are requested on-site by the customer.
4. Rental Broker — Terms
- Tenants can browse all listings (photos, videos, locality) for free without creating an account.
- To unlock the owner's full contact details and property address, tenants pay a small, non-refundable advance unlock fee.
- Payment of the unlock fee does not guarantee tenancy. Final tenant selection is entirely at the property owner's discretion.
- Property owners list their properties for free via the Rent Owner App and are responsible for the accuracy of listing details.
- Hornbill Haulers acts as a broker only and is not a party to any rental agreement between tenant and owner.
- Site visit services (escorted property inspections) are a paid add-on managed through the app.
5. Payments
Payments are processed securely via Razorpay and support UPI, debit/credit cards, and net banking. Cash payment is available for select services and must be confirmed by the assigned partner on service completion. Hornbill Haulers does not store card or UPI credentials. All transactions are subject to Razorpay's terms of service.
6. Cancellations & Refunds
- More than 24 hours before service: Full refund of advance to original payment method or app wallet.
- 12–24 hours before service: 50% of advance refunded.
- Less than 12 hours before service or no-show: Advance is non-refundable.
- Rental unlock fee: Non-refundable once owner details have been revealed.
- Subscription plans: Cancellation of active subscriptions will refund the pro-rated unused balance to the app wallet.
Refunds to the original payment method are processed within 5–7 working days. Wallet credits are available immediately.
7. Partner Terms
- All partners — drivers, movers, cleaners, and site visit agents — must complete KYC verification (identity, address, and relevant documents) before their first job assignment.
- Partners are responsible for professional conduct, punctuality, and careful handling of customer belongings and premises.
- Job assignments and payouts are managed through the Hornbill Haulers Partner App.
- Payouts are processed weekly to the partner's registered bank account via Razorpay, less applicable platform commission.
- Repeated negative customer reviews, misconduct, or failure to complete assigned jobs without valid reason may result in temporary suspension or permanent removal from the platform.
- Partners may not solicit customers directly outside the platform for services booked through Hornbill Haulers.
8. Customer Responsibilities
- Customers must ensure accurate address, floor, and item information at the time of booking. Inaccuracies may result in additional charges.
- Customers must be present (or have an authorised representative present) at the time of service.
- High-value, fragile, or irreplaceable items (jewellery, cash, documents, antiques) should be mentioned explicitly at booking. Hornbill Haulers is not liable for undisclosed high-value items.
- Customers must not request partners to perform services outside the scope of the booked service.
9. Limitation of Liability
Hornbill Haulers is a marketplace platform and facilitates the connection between customers and independent service partners. We are not liable for:
- Any damage, loss, or injury arising during service delivery caused by a partner's actions.
- Delays due to traffic, weather, or other circumstances beyond our control.
- The outcome of any rental agreement between a tenant and property owner.
- Indirect, incidental, or consequential damages.
Our maximum direct liability to any customer is limited to the amount paid for the specific booking in question.
10. Intellectual Property
All content on the Hornbill Haulers website and app — including logos, images, copy, and software — is the property of Hornbill Haulers and may not be reproduced, distributed, or used without prior written permission.
11. Governing Law
These Terms & Conditions are governed by the laws of India. Any disputes arising from use of the Hornbill Haulers platform shall be subject to the exclusive jurisdiction of the courts of Itanagar, Arunachal Pradesh.
12. Changes to These Terms
Hornbill Haulers reserves the right to update these Terms & Conditions at any time. Changes will be posted on this page with an updated date. Continued use of the platform after any changes constitutes acceptance of the revised terms.