1. Information We Collect
We collect information you provide when registering, booking a service, or submitting an enquiry via our website or app. This includes:
- Customers: Name, mobile number, email address (optional), and service address.
- Partners (Drivers, Movers, Cleaners, Site Visit Agents): Name, mobile number, city, role interest, vehicle type, and KYC documents (driving licence, vehicle registration certificate, insurance).
- Rent Owners: Name, mobile number, and property listing details including address, photos, and rent amount.
- Website Enquiries: Name, mobile number, email, city, service type, preferred date, and message submitted through the contact form.
2. How We Use Your Information
Your information is used only to deliver and improve our services:
- Process and manage bookings for Packers & Movers, Cleaning Service, Rental Broker, and Combo packages.
- Assign KYC-verified partners to your booking and share relevant contact details for coordination.
- Send OTP for login and booking confirmations via SMS.
- Send push notifications for booking status updates, partner assignment, and payment receipts.
- Process advance payments and refunds through Razorpay.
- Respond to website enquiries and contact form submissions.
- Conduct partner KYC verification and background checks.
- Calculate transparent service pricing based on distance, floor level, BHK, sq ft, and selected add-ons.
3. Data Sharing
We do not sell your personal data. We share it only as necessary to deliver our services:
- Assigned Partners: Your name, contact number, and service address are shared with the partner assigned to your booking.
- Rental Listings: Owner contact details and full property address are revealed only to tenants who have completed the advance unlock payment.
- Razorpay: Payment details are processed securely via Razorpay. We do not store card or UPI credentials.
- MSG91: Your mobile number is shared with MSG91 solely for OTP delivery.
- Firebase (FCM): Push notification tokens are shared with Firebase for delivering booking and status alerts.
- Admin Staff: KYC documents are accessible only to authorised Hornbill Haulers admin staff for verification purposes.
4. Packers & Movers — Data Specifics
For moving bookings, we collect your pickup and drop addresses, floor numbers, lift availability, preferred date and time slot, item list (via app catalogue, uploaded video, or site visit), and selected vehicle type and add-ons. This information is shared with the assigned driver and movers to plan and execute your move.
5. Cleaning Service — Data Specifics
For cleaning bookings, we collect your service address, property type (residential or commercial), BHK or sq ft, cleaning package selected, add-ons (window, kitchen, bathroom, sofa), and preferred date. This data is shared with the assigned cleaning team. For subscription plans (weekly, monthly, yearly), your details are retained for the duration of the subscription.
6. Rental Broker — Data Specifics
Tenants who browse rental listings may view property photos, videos, and general locality without revealing personal data. Upon completing the advance unlock payment, the tenant's profile (name, employment status, intended stay) is shared with the property owner to assist their tenant selection. The full property address is revealed to the tenant only after the unlock payment is confirmed. Hornbill Haulers acts as a broker only and is not a party to any rental agreement.
7. Data Security
All data is transmitted over HTTPS/TLS encryption. Mobile numbers, KYC documents, and payment information are stored with restricted access. KYC documents are accessible only to authorised admin personnel. We use industry-standard practices to protect against unauthorised access, disclosure, or loss of your data.
8. Data Retention
We retain your data for as long as your account is active or as required to provide services. Booking records are retained for a minimum of 12 months for dispute resolution and refund processing. KYC documents are retained for the duration of a partner's active status. Website enquiry data is retained for 90 days and then archived.
9. Your Rights
You have the right to access, correct, or request deletion of your personal data at any time. To exercise these rights, contact us at
support@hornbillhaulers.com. Accounts with active bookings must complete or cancel all pending services before deletion can be processed. Partner accounts under active KYC review cannot be deleted until the review is concluded.
10. Cookies
Our website uses session cookies strictly to manage form submissions (CSRF protection) and rate limiting. We do not use tracking cookies or third-party advertising cookies.